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Frequently Asked Questions (FAQs)


General

What is the Patriot Coolers give-back program?

For each Patriot Coolers® purchase, a portion of the proceeds are donated to Homes For Our Troops, a 501(c)(3) nonprofit organization which builds custom-adapted homes for post-9/11 severely-injured veterans. For more information on the give-back program and Homes For Our Troops, visit Giving Back.

Are your products sold in retail stores?

No, Patriot Coolers operates on a direct to consumer model which allows us to give the most money to our give-back program, not to retailers selling our products.


Returns

Can I return an item?

If you’re unsatisfied with our products for any reason, we will offer a refund. The products must be unused and in their original packaging for a full refund. To request a refund, please submit a return request.

How long will it take to receive a refund?

We will issue a refund once we have received the returned item(s). This will generally be within 5 business days of you shipping the product back to us.


Delivery & Tracking

How soon will I receive my order?

We’re located in Houston, Texas. Transit time ranges from 1-4 business days for the Continental US. 

Do you ship to APO/FPO/DPOs?

Absolutely! For military and diplomatic addresses we ship via USPS.

My order is over $50. Why am I still being charged for shipping?

Is your address located in the Lower 48 states? Our free shipping offer only applies to orders shipping within the Continental United States. 

Will I receive tracking information?

Once your package ships you will receive an email with tracking information and a delivery estimate.


Promotions and Discounts

Where do I find special offers and sales?

We advertise sales and special offers on social media and in our email newsletter. Products which are discounted on our website show special pricing in red.

How do I apply the Military Discount to my order?

 Verify your military service here. Once completed, a discount code will be given to you.

Is there an Affiliate Program?

We’re glad you asked! We do have a no-charge, no-obligation affiliate program. Full information and an application can be found here.


Have a question that wasn’t answered? Contact Us.