Below you’ll find a list of the most frequently asked questions, along with in-depth answers.
If you still can’t find what you’re looking for, contact us!

GENERAL QUESTIONS

Why are PATRIOT products better than the competition?
– Double wall insulation for optimal temperature retention.
– Patented Patriotic designs which include 13-stripes & 50 stars in our signature Drinkware & Cooler products.
– Proprietary swivel lid (Patent Pending).
– Direct to consumer affordable prices set us apart from all the other major brands on the market.

How can I contact PATRIOT?
We’re available to help Monday – Friday 9 AM to 6 PM CST via our Live Chat or contact us via phone at (832) 930-2605 or email at info@patriotcoolers.com.

How long will the PATRIOT Tumbler keep liquids cold?
The PATRIOT Tumbler will retain ice for up to 24 hours and keep liquids cold for up to 48 hours.

Can I use Dry-ice in my Patriot Cooler?
Yes, our roto-molded coolers are dry-ice compatible.

How do I customize my PATRIOT product?
Patriot Coolers offers state-of-the-art printing & engraving techniques to get your Corporate logo to stand out on all our Patriot products. Have an upcoming corporate event or sales meeting, visit our Customization page to submit your request.

Where are PATRIOT products manufactured?
PATRIOT products are currently responsibly manufactured in China to keep costs low and quality high. We continue to look for domestic manufacturers and hope to have USA made options in the near future.

What is the Proposition 65 and how does it relate to PATRIOT?
“In 1986, California voters approved an initiative to address their growing concerns about exposure to toxic chemicals. That initiative became the Safe Drinking Water and Toxic Enforcement Act of 1986, better known by its original name of Proposition 65. Proposition 65 requires the State to publish a list of chemicals known to cause cancer or birth defects or other reproductive harm. This list, which must be updated at least once a year, has grown to include approximately 800 chemicals since it was first published in 1987.” For further information, continue reading about California proposition 65, at:

https://oehha.ca.gov/proposition-65/general-info/proposition-65-plain-language

PATRIOT meets Proposition 65 guidelines and ensures that our products are made with BPA free material and our stainless steel is constructed with food grade stainless steel.

CLEANING QUESTIONS

Is my PATRIOT product dishwasher safe?
We recommend hand-washing all PATRIOT products to preserve their insulation.

Are PATRIOT lids dishwasher safe?
We recommend hand-washing our lids to preserve their air tight lock with your drinkware.

How do I clean my PATRIOT drinkware?
Hand-wash your tumbler and lid with hot, soapy water.

How do I clean my PATRIOT coolers?
In most cases, dish soap & warm water will keep your cooler clean. To remove odors & stubborn stains, use a combination of bleach & warm water.

ORDER QUESTIONS

What method of payments does PATRIOT accept?
We accept all major credit cards, including Visa, MasterCard, Discover and American Express.

Will I be charged sales tax?
PATRIOT charges sales tax for orders that are shipped to certain states. If applicable, Sales Tax will be added to your shopping cart.

What is the status of my order?
You can check the status of your order anytime by logging in and checking the Order Status page.

Which customization options does Patriot Coolers offer?
We offer Laser Engraving and 4 Color Process imprinting on our drinkware products. 4 Color Process on the 20qt Hard Cooler & Softpacks. 1 Color Print on the 50qt Cooler.

SHIPPING & RETURNS

Do I need to pay for shipping?
Orders over $50 will qualify for FREE shipping to a US destination.

Does PATRIOT ship to PO Boxes?
PATRIOT ships via USPS Priority Mail & FedEx Ground within the continental U.S. & Alaska. FedEx Ground does not currently deliver to PO Boxes, so we require a physical “ship to” address when placing an order.

Does PATRIOT ship internationally?
Not at this time. Currently Patriot Coolers only ship to a US address.

What if I want to return an item?
If you’re not 100% satisfied with your Patriot product purchased on PatriotCoolers.com, simply return it. We offer a 30-day, money-back guarantee on all brand new, unused products, in addition to a warranty that covers defects in materials or workmanship, which varies depending on the product(s) you purchased. Please go to our Shipping & Returns page to login and complete the process for your return.

If did not purchase your Patriot products from our website, please contact the authorized Patriot Coolers retailer you purchased from and follow their policy on returns.

How do I exchange an item?
If your product was purchase from the Patriot website within the last 30 days, and is still brand new and unused, please go to our Shipping & Returns page to login and complete the process for your exchange.

If your product was purchased from an authorized Patriot Coolers retailer, please contact them and follow their exchange policies.

WARRANTY

What is the PATRIOT Coolers Warranty Policy?
PATRIOT warrants its products to be free from defects in material or workmanship under normal use and service from the date of original receipt for the period listed in the table below:

Product Category Term of Warranty
Hard Sided Coolers 1 Year
Stainless Steel Drink ware 1 Year
Gear 1 Year

This warranty is your exclusive warranty and there are no warranties that extend beyond the description contained here. The warranty is valid for the original retail purchaser and is not transferable and only applies if purchased directly from PatriotCoolers.com.

How do I submit a Warranty Claim?
A warranty claim form is available on our Warranty page.

Still need HELP?
Connect with us on our live chat or email us at info@patriotcoolers.com. We’ll be happy to answer any questions you may have regarding our products.