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Free Shipping within the continental US on Orders above $30.

FREQUENTLY ASKED QUESTIONS

Below you’ll find a list of the most frequently asked questions (FAQS), along with in-depth answers. If you still can’t find what you’re looking for, contact us!

TOP QUESTIONS

We’re available to help Monday - Friday 9 AM to 6 PM CST via our Live Chat or contact us via phone at (832) 930-2605 or email at info@patriotcoolers.com.

You can check the status of your order anytime by logging in and checking the Order Status page.

The PATRIOT Tumbler will retain ice for up to 24 hours and keep liquids cold for up to 48 hours.

Warranty information is available on our Warranty page.

Patriot Coolers offers state-of-the-art printing & engraving technqiues to get your Corporate logo to stand out on all our Patriot products. Have an upcoming corporate event or sales meeting, visit our Customization page to submit your request.

PATRIOT products are currently responsibly manufactured in China to keep costs low and quality high. We continue to look for domestic manufacturers and hope to have USA made options in the near future.

 

GENERAL QUESTIONS

We recommend hand-washing all PATRIOT products to preserve their insulation.

We recommend hand-washing our lids to preserve their air tight lock with your drinkware.

Hand-wash your tumbler and lid with hot, soapy water.

Our unique 13-stripe threaded grip, proprietary swivel lid, & direct to consumer affordable prices set us apart from all the other major brands on the market.

 

ORDER QUESTIONS

We accept all major credit cards, including Visa, MasterCard, Discover and American Express.

PATRIOT only charges sales tax for orders placed from businesses and individuals in Texas. If you are in Texas and tax exempt, please contact us prior to completing your order.

Bulk pricing is available on case quantity purchases of Patriot drink ware. Case quantities vary from 30 – 48pcs depending on product. 

We offer Laser Engraving and 4 Color Process imprinting on our drinkware products.

 

SHIPPING & RETURNS

Orders over $30 will qualify for FREE shipping to a US destination.

PATRIOT ships via USPS Priority Mail & FedEx Ground within the continental U.S. & Alaska. FedEx Ground does not currently deliver to PO Boxes, so we require a physical "ship to" address when placing an order.

Not at this time. Currently only ship to a US address.

If you’re not 100% satisfied with your Patriot product purchased on PatriotCoolers.com, simply return it. We offer a 30-day, money-back guarantee on all brand new, unused products, in addition to a warranty that covers defects in materials or workmanship, which varies depending on the product(s) you purchased. Please go to our Shipping & Returns page to login and complete the process for your return.

If did not purchase your Patriot products from our website, please contact the authorized Patriot Coolers retailer you purchased from and follow their policy on returns.

If your product was purchase from the Patriot website within the last 30 days, and is still brand new and unused, please go to our Shipping & Returns page to login and complete the process for your exchange.

If your product was purchased from an authorized Patriot Coolers retailer, please contact them and follow their exchange policies.

 

WARRANTY

PATRIOT warrants its products to be free from defects in material or workmanship under normal use and service from the date of original receipt for the period listed in the table below:

Product Category Term of Warranty
Hard Sided Coolers 5 Year
Stainless Steel Drink ware 5 Year
Gear 1 Year

This warranty is your exclusive warranty and there are no warranties that extend beyond the description contained here. The warranty is valid for the original retail purchaser and is not transferable and only applies if purchased directly from PatriotCoolers.com.

A warranty claim form is available on our Warranty page.

 

COMPANY

Connect with us on our Live Chat! We’re available to help Monday - Friday 9am to 6pm CST.

You can also email us at: info@patriotcoolers.com or give us a call at (832) 930-2605.

Our Hours of Operation are Monday - Friday 9am to 6pm CST.

Submit your resume to info@patriotcoolers.com.

“In 1986, California voters approved an initiative to address their growing concerns about exposure to toxic chemicals. That initiative became the Safe Drinking Water and Toxic Enforcement Act of 1986, better known by its original name of Proposition 65. Proposition 65 requires the State to publish a list of chemicals known to cause cancer or birth defects or other reproductive harm. This list, which must be updated at least once a year, has grown to include approximately 800 chemicals since it was first published in 1987.” For further information, continue reading about California proposition 65, at:

https://oehha.ca.gov/proposition-65/general-info/proposition-65-plain-language

PATRIOT meets Proposition 65 guidelines and ensures that our products are made with BPA free material and our stainless steel is constructed with food grade stainless steel.

Connect with us on our live chat or email us at info@patriotcoolers.com. We'll be happy to answer any questions you may have regarding our products.